Return & Refund Policy
At Croimenik, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process in accordance with applicable consumer protection laws.
Return Eligibility
You may request a return within 30 days of receiving your order, provided that:
-
The item is unused and in resalable condition.
-
The product is returned with its original packaging.
-
All accessories, manuals, and included components are returned.
-
Proof of purchase is provided.
-
A return request is submitted before sending the item back.
To initiate a return request, please contact us using the contact details listed below.
Return Authorization
Before returning any product, customers must contact Croimenik to obtain return instructions.
Unauthorized returns may experience processing delays or may not be eligible for a refund.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what was ordered, please contact us within 7 days of delivery.
When contacting us, please provide:
-
Your order number.
-
A description of the issue.
-
Clear photographs showing the damage or defect.
After review, we may offer:
-
A replacement product.
-
A full refund.
-
A partial refund.
-
Store credit, where appropriate.
Non-Returnable Items
The following items cannot be returned unless required by law:
-
Personalized or custom-made products.
-
Products made according to customer specifications.
-
Items showing signs of use, wear, alteration, or damage caused after delivery.
-
Products returned without original packaging where the missing packaging significantly affects resale value.
-
Final-sale or clearance products clearly identified as non-returnable at the time of purchase.
Exchanges
We currently do not offer direct product exchanges.
If you would like a different item, please return the original product (if eligible) and place a new order separately.
European Union Right of Withdrawal
If you are a consumer located within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your goods without providing any reason.
To exercise this right, you must notify us of your decision before the 14-day withdrawal period expires.
Returned goods must be sent back within the period required by applicable law.
Return Shipping Costs
Unless the return is due to:
-
A defective product,
-
A damaged product, or
-
An error on our part,
customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
Refund Process
Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
-
Refunds will be issued to the original payment method used for the purchase.
-
Processing times may vary depending on your payment provider.
-
Most refunds are completed within 10 business days after approval.
Late or Missing Refunds
If you have not received your refund after 15 business days from approval:
-
Check with your bank or payment provider.
-
Contact your credit card company, if applicable.
-
Contact us for further assistance.
Order Cancellations
Orders may be canceled before shipment by contacting us as soon as possible.
Once an order has been dispatched, it may no longer be possible to cancel it, and the standard return procedure will apply.
Contact Information
For return requests, refund inquiries, or assistance regarding your order, please contact:
Business Name: Croimenik
Owner: Dariusz Piotr Kosinski
KvK Number: 81602820
Address: Elzenlaantje 2, 1431 JG Aalsmeer, Netherlands
Email: support@croimenik.com
Phone: +31 6 1847 2953
We are committed to handling all return and refund requests fairly, transparently, and in accordance with applicable consumer protection laws.